“It’s easy to be friendly to nice people, but how do you deal with
angry customers? If you depend on the mood of the other person, you’ll
be limited in who you can connect with. The test of friendliness is the
ability to be pleasant to someone who is being unpleasant to you.
Instead of fighting fire with fire, try responding to negativity with
positivity. It may not change the other person, but it will keep him or
her from changing you.” – Mark Sanborn in Fred 2.0
This not only
works for customers but for all relationships. Changing a negative
encounter into a more positive one can be turned fairly quickly with a
pleasant response.
Renee Madison, MA, LPC, CSAT is a counselor in Colorado. She can be reached for appointments at 303-257-7623 or 970-324-6928
Showing posts with label encounters. Show all posts
Showing posts with label encounters. Show all posts
Sunday, May 19, 2013
Friday, April 12, 2013
Interactions with Others
"Just because we may not pay mundane interactions much attention,
however, doesn't mean that researchers ignore them. In fact, it is one
of the operating principles of social psychology that even the most
minute encounters can have large effects on our thoughts, feelings, and
behaviors.
"In that spirit, researchers have explored many of our everyday activities--and found empirical evidence that they can be performed better. We can greatly reduce our stress and get more of what we see by applying a cornucopia of information from recent studies that bear directly on the small problems and challenges of our daily lives.
"If there is a unifying these to the findings, it is that the most successful encounters accommodate, even anticipate, the respondent's point of view. That is, if we want something only another person can give--friendship, acceptance, forgiveness--we need to factor the other person's mindset into our requests and behavior." - Mary Loftus in March/April 2013 Psychology Today
Out smallest interactions with others can change our moods and other around us.
Renee Madison, MA, LPC, CSAT is a counselor in Colorado. She can be reached for appointments at 303-257-7623 or 970-324-6928
"In that spirit, researchers have explored many of our everyday activities--and found empirical evidence that they can be performed better. We can greatly reduce our stress and get more of what we see by applying a cornucopia of information from recent studies that bear directly on the small problems and challenges of our daily lives.
"If there is a unifying these to the findings, it is that the most successful encounters accommodate, even anticipate, the respondent's point of view. That is, if we want something only another person can give--friendship, acceptance, forgiveness--we need to factor the other person's mindset into our requests and behavior." - Mary Loftus in March/April 2013 Psychology Today
Out smallest interactions with others can change our moods and other around us.
Renee Madison, MA, LPC, CSAT is a counselor in Colorado. She can be reached for appointments at 303-257-7623 or 970-324-6928
Subscribe to:
Posts (Atom)